Payment Policy
Last updated: 24 February 2026
At Ella & Olivia London, we aim to provide a secure and transparent payment process for all customers shopping through our website.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express (if enabled through Shopify Payments)
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely via Shopify Payments and its authorised payment providers.
2. Pricing and VAT
All prices displayed on our website are shown in GBP (£) and are inclusive of VAT (Value Added Tax), where applicable.
The total price, including VAT and any applicable shipping fees, will be clearly displayed at checkout before you confirm your order.
3. Payment Processing
Payment must be successfully completed at the time of purchase. Orders will not be processed or dispatched until full payment has been received.
If a payment is declined or fails, the order will not be confirmed.
4. Security
All transactions are encrypted and processed via secure SSL technology.
We do not store full payment card details. Payments are handled by trusted third-party payment providers in accordance with applicable data protection and security regulations.
5. Refunds
Where a refund is due (for example, following an approved return or order cancellation), refunds will be issued to the original payment method used for the purchase.
Refunds will be processed within 14 days of:
- Receiving the returned goods; or
- Receiving evidence that the goods have been returned; or
- Accepting a cancellation prior to dispatch.
This is in accordance with the UK Consumer Contracts Regulations 2013.
6. Contact
For any questions regarding payments, please contact us at: info@ellaolivialondon.com